Please contact us directly upon any questions regarding our instruments. We will keep response time as short as possible. Together we will find a practicable solution.

Direct communication will answer many questions. If we conclude that the return of an instrument is required, we will supply the necessary shipping instructions, an RMA-number and the certificate for instrument decontamination.

Please do not send back any instrument without request.

Any return requires an RMA-number and a signed decontamination certificate. We are not allowed to accept any shipment lacking those documents.